Support

Complete support for all IT systems ensuring your business is protected

 

Our experts are on hand whenever you need support via a number of options – RNT will take care of it!

Remote support

RNT's remote support via TeamViewer enables our experts solve your challenge even faster. We simply connect to the system, with your permission, and in your presence and the job is done in no time!

Support packages

Support is just a vital as the RNT solution. That's why we have put together special packages that meet your requirements and thus always offer the right solution for every challenge.

Basic Support Advanced Support Premium Support
Support period 2 years 3 years 5 years
E-mail and telephone support Mo. - Fr.
9.00 am - 5.00 pm
Mo. - Fr.
8.00 am - 6.00 pm
Mo. - Fr.
8.00 am - 6.00 pm
Pre-exchange of parts NBD
IT support via remote by our system admins during opening hours
24/7 callback service within 2 hours
Immediate contact 24/7
On-site hardware replacement*

* Not available in all regions.

Just 3 steps to your perfect support package